BILLING PROTOCOL // REFUND POLICY

Refund Policy

Last updated: 27th August, 2026

We want you to be satisfied with Galactic Mails. This Refund Policy explains how refund requests are handled.

// 01. Case-by-Case Review

Refund requests are reviewed on a case-by-case basis, at our discretion. We consider factors such as:

  • How much of the Service/subscription period you've used
  • Whether you experienced a technical issue that prevented you from using the Service as intended
  • The circumstances of your request

There is no automatic or guaranteed refund for any plan, and submitting a request does not guarantee approval.

// 02. How to Request a Refund

To request a refund, contact us at galacticmails1@gmail.com with:

  • Your account email
  • The reason for your request
  • Any relevant details (e.g., billing date, issue encountered)

We aim to respond to refund requests within 2–3 business days.

// 03. Non-Refundable Circumstances

Refunds are generally not granted where:

  • Your account was suspended or terminated for violating our Terms of Service or Acceptable Use & Anti-Spam Policy
  • The request is made well after the billing period in question without reasonable cause
  • You simply changed your mind after substantial use of the Service

// 04. Payment Processing

Once we integrate a Merchant of Record (e.g., Lemon Squeezy) for billing, approved refunds will be processed through that platform, and its standard processing timelines will apply.

// 05. Changes to This Policy

We may update this Refund Policy from time to time. The version posted on this page at the time of your purchase governs your transaction, unless we notify you of a change that applies retroactively.

// 06. Contact Us

Questions about a charge or a refund request? Reach out at:

galacticmails1@gmail.com